IN STORE FAQ's
Can clothing be tried on in store?
Yes, you can try on uniform in store before making your purchase. We have fitting rooms for you to use or clothing can be tried on on the shop floor.
What is your store opening hours?
Some of our stores operate longer working hours during the busy back to school period to accommodate for customers who can't visit us during our normal opening hours. The best way to find out your local stores current opening hours is to see their Facebook page.
When's the best time to shop for back to school?
As early as possible. During the busiest few weeks of the summer we will be operating a 1-in-1-out system to give customers the space to shop. This may result in long queues so we advise that you don't leave it until the last minute to avoid long wait times.
Our stores are normally quieter between the hours of 12pm and 3pm so visiting us in within these hours should also help you avoid the long queues.
Do I have to order online?
We can only accept orders from a parent via the website. If you cannot order via the website you will have to contact your school and ask them if they will place an order directly with us.
How do I know if you supply my school?
All the schools we supply online are listed in the schools category at the top of the page. If your school if not listed online we may still supply it through one of our BE Schoolwear stores or through our Direct to School order form service.
When will I receive my order?
Web orders with Home Delivery selected are guaranteed to be delivered within 14-21 days of placing the order. On average orders are delivered within 10 days*.
Web orders with Free Delivery to the school selected are guaranteed to be delivered to the school within 4 weeks of placing the order*.
*Please note that dates & time scales may change due to school holidays and high demand. We will try our best to inform you on the website before you checkout.
To view our full delivery and shipping policy please click here
Can I return personalised items?
Items purchased which have been embroidered or printed for a specific school or pupil can only be returned if faulty or incorrectly sent, however there are some exceptions. To view our full returns policy please click here
I can't find my school. How can I add it?
We need permission from your school before we can create an online ordering page with your embroidered uniform. If your school is not listed, please click here and once we have confirmation from the school we will have the page live within a few days.
Can I change my order?
We are able to change your order at any time before it is dispatched. However, if the item for your order has already been embroidered you may need to pay a cancellation fee. To change your order or for further information please contact us.
Who do I contact about my order?
If you have any queries regarding your order please click here to contact our Head Office.
What size should i order?
To see our list of size guides please click here.
Can I return items i've ordered online to a BE Uniforms store?
Items bought online that are also stocked in one of our stores can be swapped/exchanged for an alternative size of the same uniform item. We cannot refund you for your online purchase in store if you're looking to return - this has to be returned to our head office. See our Returns info online or contact us to find out more.
How long does it take to receive my refund?
Your return will be processed once it reaches our head office. Once processed, the money normally take 3-5 working days for the amount to be cleared in to your bank account. You will receive an email from our payment handler once we have processed your refund